Terms & Conditions

Terms and Conditions

These terms and conditions of website use ("Terms and Conditions") (together with the documents referred to herein) outline the terms on which you may access and use our website, www.rouhhome.ae ("Our Site"), as a guest or registered user. Please read these Terms and Conditions carefully before using Our Site. By accessing and using Our Site, you agree to abide by these Terms and Conditions. If you do not agree, you are not authorized to use Our Site.

We reserve the right to modify these Terms and Conditions at any time without prior notice. Your continued use of www.rouhhome.ae after any changes signifies your acceptance of the revised terms. We recommend reviewing these Terms and Conditions regularly. Certain provisions may be superseded by notices or legal terms posted elsewhere on Our Site.

 

 

Eligibility

  • The United Arab Emirates is our country of residence, and local laws govern all transactions. Disputes will be resolved exclusively in the UAE courts.

  • Payments will be accepted in AED via Visa or MasterCard debit or credit cards.

  • We do not trade with OFAC-sanctioned countries or provide services to them.

  • Customers under 18 years of age are not permitted to register or transact on the website.

  • The cardholder should retain transaction records, along with merchant policies and guidelines.

 

 

Registration

Users may browse Our Site as guests or register an account to access additional features. Account holders are responsible for ensuring that the personal and payment details they provide are accurate and up-to-date. If any changes occur, users must notify us via the "Contact Us" page.

  • Users are responsible for maintaining the confidentiality of their account credentials.

  • The Rouh reserves the right to deny service, close accounts, modify content, and cancel orders at our discretion.

  • By registering, you confirm that you meet the eligibility criteria and that the information provided is accurate and truthful.

 

 

Privacy and Cookie Policy

Please refer to our Privacy and Cookie Policy to understand how we collect, store, and use your data.

 

 

Orders

  • All product details, including specifications, features, pricing, and availability, are subject to change without prior notice.

  • Product descriptions, including colors, sizes, and materials, are provided for reference only and may vary depending on display settings.

  • The availability of products on Our Site at one time does not guarantee availability at a later time.

  • Customers must comply with all applicable laws regarding the use and purchase of our products.

 

 

Payment

We accept the following payment methods for online purchases:

  • Visa, Mastercard, American Express, PayPal, Apple Pay, and Cash on Delivery (up to AED 50,000 per order).

  • By providing payment details, you confirm that you are authorized to use the payment method.

  • The Rouh reserves the right to refuse orders in cases of unauthorized transactions or suspected fraudulent activity.

  • Additional documentation may be required to verify transactions.

  • The use of third-party payment providers is subject to their respective terms and conditions.

 

 

Installment Payments

  • Customers may opt for installment plans as per their bank's terms and conditions.

  • Installment payment options will be displayed at checkout.

  • If an installment-paid order is canceled, customers must contact their bank to terminate the plan.

 

 

Pricing

  • All prices are listed in AED and do not include optional services, delivery charges, taxes, or duties.

  • If you use a payment card issued in a currency other than AED, your bank may apply its own exchange rates.

  • If a pricing error occurs, we will notify you and allow you to confirm the order at the correct price or cancel it.

  • If you have already been charged at an incorrect price, we will issue a full refund if necessary.

 

 

Conclusion

  • The purchase contract for products is between you and The Rouh.

  • Payments are received by us and distributed to relevant vendors after the products are delivered.

  • While we ensure that our partners follow fair business practices, we are not responsible for their individual policies.

  • If you are dissatisfied with a product or service, please contact us, and we will liaise with the vendor on your behalf to resolve the issue.