Refund Policy

Refund and Exchange Policy (UAE Only) for The ROUH

1. Exchange within 24 Hours: Customers may request exchanges for unused products purchased from The ROUH online store within 24 hours of delivery, provided they present a valid original receipt. Exchanges cannot be processed beyond this period.
   
   

2. Refunds: Unused products can be exchanged within 24 hours with the original receipt. Sale items are not eligible for exchange or refund unless returned in sellable condition. Returns for a full refund are accepted within the first 48 hours under two conditions:
   
   

• The item received is significantly different from the description and has undisclosed major damages.

• The item is proven to be inauthentic, provided the customer presents valid proof.

3. Process for Exchange and Refund: For detailed guidance and to initiate the exchange or refund process, customers are encouraged to visit our official website.
   
   

4. Original Receipt Required: To facilitate the processing of exchanges and refunds, a valid original receipt must be presented.
   
   

5. Communications via Electronic Means: Customers can cancel or modify their orders up until the point when the orders are marked as "Processed" in our online order monitoring system. For orders already processed, customers must wait for the delivery and follow the designated return procedure.
   
   

6. Cancellation: The use of our website does not grant users any intellectual property rights. Unauthorized reproduction or distribution of content is strictly prohibited.
   
   

7. Rights to Intellectual Property: The use of our website does not confer intellectual property rights to users. Unauthorized reproduction or distribution of content is strictly prohibited.
   
   

8. Content: While we strive for accuracy, occasional errors may occur. We recommend using up-to-date virus-checking software for your online security.
   
   

9. Content Created by Users: Users are responsible for the content they generate. We retain the right to use user-generated content for various purposes, including republication.
   
   
   

10. Descriptions: We make every effort to ensure accurate product descriptions. However, variations in colors and quality may occur based on your monitor's display.
    
    

11. Liability: The company is not liable for any damages to your computer, telecommunications equipment, or other property resulting from accessing our website, using it, or downloading its content.
    
    

12. Indemnity: Users agree to defend, indemnify, and hold harmless The ROUH, its directors, agents, affiliates, licensors, and suppliers from any claims, damages, costs, and expenses, including legal fees, arising from their use of the website and any breach of these terms.
    
    

13. Complete Agreement: These terms represent the sole and definitive agreement governing your use of our website and any purchases made through it.
    
    

14. No Agency: Nothing in these terms should be interpreted as establishing any form of agency, partnership, or joint venture between the company and users.
    
    

15. No Waiver: Delays or omissions in exercising rights or remedies under these terms do not constitute a waiver of those rights.
    
    

16. Illegality: If any term in these terms is deemed invalid or unenforceable, the rest of the terms shall remain in full force and effect.
    
    

17. Copyright and Trademark: All material on our website is protected by copyright and trademark laws. Unauthorized use or distribution is strictly prohibited.
    
    

18. Warranties Exclusions: We disclaim any representation or warranty regarding the proper functioning of the website, its fitness for use, or its error-free and uninterrupted operation.
    
    
    

Disputes and Governing Law: These terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai. Any disputes arising from these terms are subject to the exclusive jurisdiction of the courts in Dubai, UAE.